Please use the search box, the most read articles or browse our categories. I gave an incorrect meter reading. Smart meters are installed by trained installers who comply with safety standards. If you think either your gas or electricity meter is faulty, you’ll need to contact us so we can investigate the problem. Our family home is about £18 per week for electricity and £10 for gas. It depends entirely on your meter reading … 1 Rodders53 Dial Meter A dial meter typically displays five dials. In early 2006, when I changed my energy supplier from British Gas to EDF Energy, I received two final bills, one for gas and one for electricity, from British Gas. Had (Gas and Electric) Smart Meters fitted by BG approx 4 years, no problems at all, until early last week when the external gas meter stopped transmitting to the in home display unit. No problem. On the Electric Smart Meter the MESH light is not flashing. If it's a gas meter, you might have a gas leak - report it immediately to the National Grid Gas Emergency line on 0800 111 999. If it’s your gas meter you think is faulty, you might have a gas leak. Hi All, I’m not a customers with OVO but I’m hoping this general smart meter question is still relevant to ask on here. But be aware that you might have to pay for any tests if they show your meter is working normally. At least 30% of what you top up will be used as credit on your meter - even if you need to pay back a lot. Updated on 16/09/2020 - There’s more info on weekend emergencies here.. Its a Sunday my old style gas meter won't read card with top up on it. How to solve problems with your meter readings, from incorrect meter readings to reading disputes. The regulator has recommended pre-payment meters should only be “an absolutely last resort” for customers struggling with energy debt, after it found that energy firms forcibly installed 84,000 pre-payment tariffs in 2017. We phoned British Gas and it arranged for a reading the following week. Solution: Depending on which energy company you switch to, you may not lose your smart functionality. ... 12 weeks for gas. Although it might take a little longer if we don't have enough – or the right – information. How to check gas meters. As with any appliance or gadget, every now and again you might run into a problem with your British Gas smart meter. No gas? The meter is five years old. If you see ‘£0’, there’s no gas debt on the meter. If your meter is found to have a problem recording usage, we’ll credit your account with the cost of the job and a meter exchange. I've just had my central heating sorted with a new boiler. Smart meter turned dumb when I switched supplier. Just because you are with British Gas and they supplied the smart meter does not mean you cannot shop around for a cheaper supplier. We were then told the bill had gone up to £28,000. If this was a straight gas meter swap then your old card would have worked and any money transferred over very easily. These British Gas bills included falsified and inflated meter readings and additional charges due to my having a fictitious "fixed energy prices" agreement with British Gas. 27 February: User reports indicate problems at British Gas 1 December: User reports indicate problems at British Gas 9 August: User ... @wayneprice72 @BritishGas Your meter reading online service is not working and when connecting to Customer services been put on hold and then keep getting disconnected. This is the EDMI MK10 AMR smart meter. Having a customer without heating is an emergency for British Gas - I cant think of anything else more serious that they deal with - except possibly an older customer who would have more priority. Find out how to read your electricity smart meter. Spoke to the smart meter team, who confirmed that it was still transmitting meter readings so they booked an engineer visit to sort the problem … If the meter is still moving, it's probably faulty. When I called, they checked my meters were working fine (they were), and then tried to convince me that the problem is due to poor signal. British Gas smart meter problems: Help & FAQs. If you have a SMETS1 smart meter … So today I finally decided to do something about it by contacting British Gas via live chat. If you do, you’ll have to send meter readings to your energy firm for … You should contact your supplier to investigate the problem with your meter. We may need to test your meter. If you have a SMETS2 smart meter and IHD, see this topic guide. … In this guide, we will help you get your gas supply up and running again and you will find out why your British Gas pay as you go meter has stopped working as it should. This meter reading is 45. Unusual bills or meter readings are generally the best clue. Find out more about debt on your gas meter. Many find that their smart meters lose functionality when switching provider and you may find that you have to return to giving manual meter readings. If your supplier is unable to do this for any reason then you may want to take the reading yourself and provide this to the supplier. If the screen on your meter says ‘off’, press button ‘A’. Energy suppliers use different technology for their meters, and so some provider may not be able to communicate with your existing secure smart meter. I have had Gas & Electric Smart meter installed for about a month now, the Gas usage is no longer showing on the IHD, when looking at the Meter Reads online it shows a Smart Reading for the Electricity but not one for the GAS. Considering the benefits of automatic meter readings, accurate bills and the ability to track your energy consumption in real-time, it's definitely worth getting a smart meter … Page now focuses on the testing process. Your gas supplier should take regular readings of your meter. I have gas and electric with British Gas, my issue is the gas meter is on one side of the house, and the elctric meter is on the other, approximately 6m apart. And it is also the "safety inspection" of the meters as well as taking the reads. Only £1.00 emergency credit left. (25) Minimum weekly general debt repayment rate This should be £0.00. 24 June 2014. The meter when installed originally worked for about 2 months, but since Christmas, the gas meter stopped sending readings to the smart meter. They can arrange for it to be tested. It can be hard to spot if your energy meter is faulty, particularly if it’s wrong by a small amount. Customers of the Big Six energy firms could be up to £242 worse off a year if they don't have a smart meter. British Gas has defended its use and forced installation of pre-payment meters. The amount of gas debt to repay. Each time you top up your meter, 30% of the top up will go towards repaying this debt until it’s repaid in full. 12 weeks for electricity. Tried contacting but not open till tomorrow. I only wish my electricity bill was as low as yours. Some suppliers ask you to provide regular meter readings, some get automatic readings from smart meters, while others estimate your bills or send staff to read the meter for you. If you've run out of credit, your meter will show you how much you need to pay back. But you can top up any amount to get your gas supply back on. If you have a British Gas pay as you go meter and no gas, there are four reasons why this may be. This is a reading taken on a British Gas display screen, but the provider is Utility … The joint most-common issue: 11% of smart meter owners told us they’d had this problem. It might feel like a long time, but don’t worry. If you’re on a time-of-use tariff, you should be able to check the clock on your meter or see if the rate changes at the time of day it’s supposed … 1=. I have received a letter from British Gas telling me they need to inspect my gas meter for safety reasons. A meter is classed as recording units accurately as long as its reading is within: +2.5% and -3.5% of actual usage, if it’s an electricity meter +3% and -3% of actual usage, if it’s a gas meter Basically we recently had a smets1 smart meter installed by British Gas (we didn’t necessarily want it but it was part of the T&Cs of the tarriff) - anyway long of the short of it is in 5 day’s the amount of gas … Unless you have a smart meter which sends readings automatically to your energy supplier, regularly sending your gas and electric meters … ‍ How to read your smart in home meter screen (This example from British Gas Display unit) Take a look at some photos below showing a gas and an electricity reading. How can we help you today? SMART METER PROBLEMS - THE FACTS. What a pile of old bollocks. To take a reading: Read the dials from left to right If the pointer is between the two numbers, always use the lower number If the pointer is directly over a number, write down that one If the pointer falls between 9 and 0, write down 9 and reduce the reading you took for the previous … Take regular meter readings. What should I do? 2 July 2018. Updated on 11/09/2020 by a moderator: See info below for communication issues for the ‘Secure’ SMETS1 smart meter.This topic outlines everything you need to confirm signal issues with a SMETS2 smart meters, as well as all info on what the other lights mean. Please watch: "How to inflate air sofa" https://www.youtube.com/watch?v=wzOJ_kgRup0-~-~~-~~~-~~-~-Quick overview of the British Gas Smart energy reader. 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